Feedback by Employee Report

Table 1. Feedback by Employee Parameters
Parameters	Description
From Date	Start date of the time period covered in the report.
To Date	End date of the time period covered in the report.
Provider	Agencies (other than the transit site) whose employees are mentioned in the feedback received within the selected date range.
Employee	Employees mentioned in the feedback received within the selected date range. (Choose to select the employees in this field or select the option. If this parameter is selected, the report only includes the Top 10 feedback reports in which the selected employees are mentioned.)
Top 10	(Refers to the top ten employees who are mentioned the most in feedback reports.) If selected, the feedback reports in which these employees are mentioned are included in the report.
Show Customer Name	If selected, the name of the customer who submitted the feedback is shown in the report.
Show Operator Name	If selected, the name of the employee mentioned in the feedback is shown in the report.
Include Valid Feedback	If selected, only feedback with the selected Feedback subtype that is marked valid in the COM Investigator or COM Representative screen is included in the report.
Include Invalid Feedback	If selected, only feedback with the selected Feedback subtype that is not marked valid in the COM Investigator or COM Representative screen is included in the report. Checking both Include Valid Feedback and Include Invalid Feedback options means that all feedback with the selected feedback subtype will be included in the report.
Export as	Format type of the report when exported – The options are: csv - (comma or character-separated values) Comma delimited file Excel - (Microsoft® Excel) Spreadsheet PDF - (Portable Document Format) Viewed using Adobe Reader® - This is set as the default. RTF - (Rich Text Format) Formatted text Word - (Microsoft Word) Formatted text
Archive Report	If selected, a copy of the report is saved so it can be later viewed in the Report Archive module.

From Date

Start date of the time period covered in the report.

To Date

End date of the time period covered in the report.

Provider

Agencies (other than the transit site) whose employees are mentioned in the feedback received within the selected date range.

Employee

Employees mentioned in the feedback received within the selected date range. (Choose to select the employees in this field or select the option. If this parameter is selected, the report only includes the Top 10 feedback reports in which the selected employees are mentioned.)

Top 10

(Refers to the top ten employees who are mentioned the most in feedback reports.) If selected, the feedback reports in which these employees are mentioned are included in the report.

Show Customer Name

If selected, the name of the customer who submitted the feedback is shown in the report.

Show Operator Name

If selected, the name of the employee mentioned in the feedback is shown in the report.

Include Valid Feedback

If selected, only feedback with the selected Feedback subtype that is marked valid in the COM Investigator or COM Representative screen is included in the report.

Include Invalid Feedback

If selected, only feedback with the selected Feedback subtype that is not marked valid in the COM Investigator or COM Representative screen is included in the report.

Checking both Include Valid Feedback and Include Invalid Feedback options means that all feedback with the selected feedback subtype will be included in the report.

Export as

Format type of the report when exported – The options are:

csv - (comma or character-separated values) Comma delimited file
Excel - (Microsoft® Excel) Spreadsheet
PDF - (Portable Document Format) Viewed using Adobe Reader® - This is set as the default.
RTF - (Rich Text Format) Formatted text
Word - (Microsoft Word) Formatted text

Archive Report

If selected, a copy of the report is saved so it can be later viewed in the Report Archive module.

Feedback by Employee Report

Parameters

Sample Report