Open Contacts Report

The Open Contacts report shows feedback classified by division and department that is older in days than a specific number, for example, more than 10 days old.

Parameters

By default, the number of days is set at 10. This means that the report shows the feedback that was received ten days prior to the current date. If today were February 11, the report shows the feedback that was received before February 1.

Table 1. Open Contacts Report Parameters
Parameter	Description
Days	Number of days before the current date This is set to 10 by default.
Division Name	List of divisions involved in resolving issues raised in customer feedback.
Department Abbr	List of departments under the selected division.
Include Valid Feedback	If selected, only feedback with the selected Feedback subtype that is marked valid in the COM Investigator or COM Representative screen is included in the report.
Include Invalid Feedback	If selected, only feedback with the selected Feedback subtype that is not marked valid in the COM Investigator or COM Representative screen is included in the report. Checking both Include Valid Feedback and Include Invalid Feedback options means that all feedback with the selected feedback subtype will be included in the report.
Export as	Format type of the report when exported – The options are: csv - (comma or character-separated values) Comma delimited file Excel - (Microsoft® Excel) Spreadsheet PDF - (Portable Document Format) Viewed using Adobe Reader® - This is set as the default. RTF - (Rich Text Format) Formatted text Word - (Microsoft® Word) Formatted text
Archive Report	If selected, a copy of the report is saved so it can be later viewed in the Report Archive module.

Sample Report

The following example shows the feedback that are still open. The Age (days) column shows the number of days since the reports were created.