Top 10 Feedback Subtypes Report
The Top 10 Report shows the top ten feedback subtypes within selected date range. The statistics is presented in bar chart format by reporting group or feedback subtype.
Parameters
| Parameters | Description |
|---|---|
| Division | Divisions involved in resolving issues raised in customer feedback. |
| From Date | Start date of the date range covered in the report. |
| To Date | End date of the date range covered in the report. |
| Feedback Type | Feedback type of the customer input included in the report. |
| By Reporting Group | Report Group by which the feedback is sorted in the report. |
| By Subtype | Feedback subtype by which the feedback is sorted in the report. |
| Include Invalid Feedback |
If selected, only feedback with the selected Feedback subtype that is not marked valid in the COM Investigator or COM Representative screen is included in the report. Checking both Include Valid Feedback and Include Invalid Feedback options means that all feedback with the selected feedback subtype will be included in the report. |
| Include Valid Feedback | If selected, only feedback with the selected Feedback subtype that is marked valid in the COM Investigator or COM Representative screen is included in the report. |
| Roll Up Divisions | If selected, the data of the selected divisions are aggregated depending on the other selected parameters, for example, by Reporting Group. |
| Export as | Format type of the report when exported – The options are:
|
| Archive Report | If selected, a copy of the report is saved so it can be later viewed in the Report Archive module. |
Sample Report
The following example of a Top 10 report shows the top ten Feedback subtypes of the Complaints Feedback type within a specified date range.
