Cancel Trip
The Cancel Trip context properties are used to define the various cancellation policies or rules that may exist at a client site. In most cases, these should be the same as the properties defined in Trapeze PASS.
The order of precedence for the Cancellation Thresholds is as follows:
NoShow, CancelDoor,
CancelLate, CancelSameDay (unless
CancelSameDayPriority is enabled), and
CancelInAdvance. Each cancellation is checked against each
threshold in that order and the corresponding cancellation status is applied.
| Property | Description |
|---|---|
|
|
| Number of days before the pick-up that the absolute time will be applied to.
Used only if TimeMode is set to Absolute. |
|
| Cancellations after this time on the day specified by DaysBeforePickup will
be considered late. Used only if TimeMode is set to Absolute. |
|
| Minimum number of minutes before trip pick-up time that a cancellation may be
made through the service. Set to 0 to disable this feature. |
|
| Minimum number of minutes before trip pick-up time that a cancellation may be
made by a driver through the service. Set to 0 to disable this feature. |
|
| If selected, cancel late tolerance will be used. | |
| If selected, weekends will be excluded when checking for late
cancellations. Must be used with Absolute time mode. |
|
| If selected, holidays will be excluded when checking for late
cancellations. Must be used with Absolute time mode. |
|
|
|
| Number of days before the pick-up that the absolute time will be applied to.
Used only if TimeMode is set to Absolute. |
|
| Cancellations after this time on the day specified by DaysBeforePickup will
be considered late. Used only if TimeMode is set to Absolute. |
|
| If a trip is canceled within this many minutes before the requested pick-up
time or any time after, the service will attempt to cancel it late (schedule
status CL). Used only if the time mode is set to Relative. |
|
| If the trip is canceled within this many minutes before the requested pick-up time or any time after, the booking will be stamped as a noshow (schedule status NS). | |
| If the trip is canceled within this many minutes before the requested pick-up time or any time after, the booking will be stamped as a cancel at door (schedule status CD). | |
| If selected, the schedule status ID will be overwritten for canceled trips. | |
| Trip cancellation status code for late cancellations. | |
| Trip cancellation status code for in-advance cancellations. | |
| Trip cancellation status code for same day cancellations. | |
| Trip cancellation status code for at-the-door cancellations. | |
|
Check schedule status:
|
|
| Trip cancellation status code for no-show cancellations. | |
| If selected, bookings will be stamped CS if the client cancels the trip on the same day that the trip is to be taken. | |
| If selected, bookings will be stamped CS instead of CL if the client cancels the trip on the same day that the trip is to be taken but at a late time. | |
| Trip time to be used in comparisons to the current time when calculating the new SchedStatus during a CancelTrip request. | |
| If selected, a confirmation number will be generated for each cancellation. |