Acronyms
The meaning or description of acronyms frequently mentioned in the guide.
| Acronym | Meaning/Description |
|---|---|
| IVR | Interactive Voice Response |
| DTMF | Data Tone Multi Frequency |
| WAV | Windows Wave (Audio Format/File Extension) |
| PBX/ACD | Public Branch Exchange/Automatic Call Distribution |
| SIP | Session Initiation Protocol |
| T1/E1 | T-carrier 1/European Basic Multiplex Rate |
| PRI | Primary Rate Interface |
| CMP | Common Message Processor |
| SMC | System Management Console |
| VoIP | Voice over Internet Protocol |
| PSTN | Public Switched Telecommunications Network |
| CPU | Central Processing Unit |
| VXML | Voice eXtensible Markup Language |
| TTS | Text-to-Speech |
| ADA | Americans with Disabilities Act of 1990 ( USA) |
| SMS | Short Message Service - cellular phone text messaging |
| TPX | TelNet Processor X.400 |