General Input Fields

Table 1. General Input Fields
Input Field	Description
Feedback Id	(No input is necessary for this field.) An ID number is automatically generated for a feedback entry when it is saved.
Feedback Number	(To be used at the discretion of your transit site.) A Feedback ID is automatically generated for a feedback entry when it is saved. You can also use this field to type another number to identify the feedback.
Date Received	Date when the customer feedback is received. When you begin a new entry, the current date is automatically generated in this field. If required, choose another date from the calendar displayed by clicking the drop-down arrow.
Time Received	Time when the customer feedback is received. This field is stamped with the current time when a new entry or subject is entered. If required, type another time.
Date Logged	Date when the feedback is logged in the system. The current date is automatically generated when a new entry is entered. If required, choose another date from the calendar displayed by clicking the drop-down arrow.
Time Logged	Time when the customer feedback is logged in the system. The field is stamped with the current system time when a new entry or subject is entered. If required, type a different time value.
Logged By	Sign in the name of the user when a new entry is entered. The value set by default is read-only.
Method Received By	Options are defined in the Communication Modes screen. Contact your system administrator for more information.
Transit Mode	Options: Fixed, Demand, Flex – These identify the type of transit service of your site.
First Name	First name of the customer providing feedback.
Last Name	Last name of the customer providing feedback.
Initial	Middle initial of the customer providing feedback.
Address	Home address of the customer providing feedback.
Unit	Unit number of the home address of the customer providing the feedback.
Street Number	Street number of the home address of the customer providing the feedback.
City	City of residence of the customer providing feedback.
State	State or province in which the customer providing feedback.
Zip/Postal	Zip or postal code of the customer providing feedback.
Email	Email address of the customer providing feedback.
Home Phone	Residential phone number of the customer providing feedback.
Business Phone	Business phone number of the customer providing feedback.
Incident Location*	Location of the incident – Type the full or partial name of the location. The system generates a list of all common locations matching your entry. Choose the appropriate location. Note: Locations data is created through other Trapeze applications such as PASS, FX and INFO or third party applications.
Involved Employee Details	Text field used to type additional information about the employee involved in the feedback.
Incident Date	Date when the incident occurred. Choose the date from the drop-down calendar. If the Automatic Populate/Incident Date context property is On, the current date is automatically entered in this field. If the property is Off, you must type or select the correct date for this field if it is a mandatory field, otherwise, you are prompted to do so when you attempt to save the record.
Incident Start Time	Time when the incident began.
Incident End Time	Time when the incident ended.
Involved Employee Id*	Employee involved in the incident. To search for the employee from OPS or PASS related data, enter one of the following pieces of information: Full or partial surname of the employee involved. / (forward slash) followed by the employee ID number. # (number sign) followed by the employee’s badge number. The Employee Detail field is associated with this field.
Vehicle*	Vehicle involved in the incident. If the feedback concerns a specific FX or PASS vehicle, type one of the following pieces of information: $ (dollar symbol) followed by the vehicle number (for example, $17270) ^ (caret) symbol) followed by the license number (for example, ^275 GZT) / (forward slash) followed by the Vehicle ID number (for example, /103) Tip: Typing a forward slash (/) generates a list of all vehicles in order of Vehicle ID number. The system generates the vehicle number, license number, and ID number, (for example, 17270, 275 GZT (103), which are then displayed in this field.
Vehicle Details	Additional details about the vehicle involved in the incident.
Scheduled Location*	Description of the location of the timing point/stop. (For PASS) Once a booking is selected, the drop-off address appears in this field.
Valid	If selected, the subject is determined to be valid.
Feedback Type	Type of feedback, for example, Complaint, Commendation, Inquiry, and Lost and Found. The drop-down list displays the feedback types created in Feedback Types ancillary data.
Feedback Subtype	Subtype of the feedback type – Only the subtypes belonging to the selected feedback type are shown. If no feedback type is selected, all feedback subtypes are displayed. The name of the feedback subtype may be shown in full or as an abbreviation depending on the value selected for the Display Feedback Subtype context property.
Priority	Priority assigned to the feedback – When you assign a priority, a target date is generated to establish when all actions concerning the feedback are to be resolved.
Target Date	Date that is generated when you assign a priority by which all actions concerning the feedback are to be resolved. If required, choose another date from the drop-down menu calendar.
Closed	If selected, the feedback is considered closed. See Closing Feedback Records for more information.
Incident Details	Additional details concerning the incident.
Comments	Additional comments for the investigator from the Customer Service Representative (CSR) or the person authorized by your transit site to type additional comments.
Department	Department to which the feedback is assigned. Departments in the drop-down list are defined in Departments ancillary data. Note: If a division is selected first, only those departments belonging to that division are displayed. If no division is selected, all departments appear in the list.
Division	By default, this is the division to which the feedback is assigned. Divisions in the drop-down list are defined in MasterDivisions ancillary data. Note: If you select a department first, only the division to which it is associated appears for selection in the list.
Schedule Division	Division that performs day-to-day transit operations or whatever the transit agency may choose to define the division activities. When the system performs a schedule lookup, it uses the selected division in this field. Note: This field can be used by agencies that prefer to have division groups separate from those that work on customer feedback.
Charge Recommended	If selected, a penalty is to be imposed, for example, on the employee involved in the incident or on the vehicle provider. Note: This field can be interpreted and used at the discretion of each site.
Date Closed	Date on which the subject is marked closed. If you select the Closed check box and save the entry, the current system date is automatically generated in this field.
Time Closed	Time when the subject is marked closed. If you select the Closed check box and save the entry, the current system time is automatically generated in this field.
Location Details	If the source of the feedback is unable to identify the incident location, enter related data in this text field such as location description and landmarks. Note: With PASS data, the pick-up location appears here after you select a booking for a client.
Summary	For PASS, once a booking is selected, the field shows, for example, PU AREA=0, DO AREA=0, Appointment Time=-1. The PU and DO areas are the polygon ID numbers associated with the pick-up and drop-off addresses. If polygons are not used, the value displayed here is 0. The Appointment Time shows the requested late time (LT) entered for the booking. The LT displayed here is measured in seconds after midnight. If no time is entered, the value is -1. This text field can also be used for entering any summary information.
Closed By	Name of the person responsible for closing the feedback.
Investigator Log	If the Investigation Tool has been used to search for information, the user name, time of use, search method, and search result are logged in this field. You can type additional text in this field to log a comment.
Resolution of Issue	Description of how the issue was resolved. If you are authorized to mark a feedback as closed in the COM Representative screen, type the description of the resolution in this field.
Evening Phone	Phone number at which the customer providing the feedback can be reached in the evening.
Cell Phone	Mobile phone number of the customer providing the feedback.
Fax Number	Fax number of the customer providing the feedback.
Location of Boarding	Description of the boarding location.
Location of Alighting	Description of the alighting location.
Time of Boarding	Time of boarding.
Time of Alighting	Time of alighting.
Employee Description	Additional description of the employee involved in the feedback.
Gender	Gender of the employee involved in feedback.
Ethnic Origin	Ethnic origin of the employee involved in the feedback.
Estimated Weight	Estimated weight of the employee involved in the feedback.
Hair color	Hair color of the employee involved in the feedback.
Estimated Age	Estimated age of the employee involved in the feedback.
Glasses	If selected, the employee involved in the incident wears glasses.
Facial Hair	A description of the facial hair of the employee involved in the feedback, if applicable.
Response Required	If selected, a response to the customer is required. The Context box (F3) in the COM Investigator screen allows you to search for feedback requiring a response.
Transport Type	Transportation type (for example, Fixed/Bus Service) of the vehicle involved in the incident. The transportation types are defined in Transportation Modes ancillary data.
Investigation Complete	If selected, the investigation on the feedback is completed. It means that the investigator has completed his or her work on the feedback and is no longer displayed. If not selected, the investigation is pending.
Attachments	Allows you to view, add, remove, or open file attachments.
Response Method	Method by which the customer would like to be contacted. The field is activated when the Response Required check box is selected. Select a method from the drop-down list. (The options are defined as Communication Modes ancillary data.) Alternatively, type the first letter of the method that the customer prefers. The system completes the name of the option, (for example, when you type “P” for “Phone”, the system displays the word in full.
Response to Customer	Response given to the customer.
Investigator	Investigator assigned to the feedback. The drop-down list displays a list of all investigators defined in the Investigators screen. By default, when you add a new subject to an existing feedback record, the primary investigator of the selected department/division is assigned.
Report Group	Report group type under which the incident feedback is categorized. The report groups are created in Report Groups ancillary data.
Registered UserId	System assigned ID to clients registered in the system.

Feedback Id

(No input is necessary for this field.) An ID number is automatically generated for a feedback entry when it is saved.

Feedback Number

(To be used at the discretion of your transit site.) A Feedback ID is automatically generated for a feedback entry when it is saved. You can also use this field to type another number to identify the feedback.

Date Received

Date when the customer feedback is received. When you begin a new entry, the current date is automatically generated in this field. If required, choose another date from the calendar displayed by clicking the drop-down arrow.

Time Received

Time when the customer feedback is received. This field is stamped with the current time when a new entry or subject is entered. If required, type another time.

Date Logged

Date when the feedback is logged in the system. The current date is automatically generated when a new entry is entered. If required, choose another date from the calendar displayed by clicking the drop-down arrow.

Time Logged

Time when the customer feedback is logged in the system. The field is stamped with the current system time when a new entry or subject is entered. If required, type a different time value.

Logged By

Sign in the name of the user when a new entry is entered. The value set by default is read-only.

Method Received By

Options are defined in the Communication Modes screen. Contact your system administrator for more information.

Transit Mode

Options: Fixed, Demand, Flex – These identify the type of transit service of your site.

First Name

First name of the customer providing feedback.

Last Name

Last name of the customer providing feedback.

Initial

Middle initial of the customer providing feedback.

Address

Home address of the customer providing feedback.

Unit

Unit number of the home address of the customer providing the feedback.

Street Number

Street number of the home address of the customer providing the feedback.

City

City of residence of the customer providing feedback.

State

State or province in which the customer providing feedback.

Zip/Postal

Zip or postal code of the customer providing feedback.

Email

Email address of the customer providing feedback.

Home Phone

Residential phone number of the customer providing feedback.

Business Phone

Business phone number of the customer providing feedback.

Incident Location*

Location of the incident – Type the full or partial name of the location. The system generates a list of all common locations matching your entry. Choose the appropriate location.

Note: Locations data is created through other Trapeze applications such as PASS, FX and INFO or third party applications.

Involved Employee Details

Text field used to type additional information about the employee involved in the feedback.

Incident Date

Date when the incident occurred.

Choose the date from the drop-down calendar. If the Automatic Populate/Incident Date context property is On, the current date is automatically entered in this field.

If the property is Off, you must type or select the correct date for this field if it is a mandatory field, otherwise, you are prompted to do so when you attempt to save the record.

Incident Start Time

Time when the incident began.

Incident End Time

Time when the incident ended.

Involved Employee Id*

Employee involved in the incident. To search for the employee from OPS or PASS related data, enter one of the following pieces of information:

Full or partial surname of the employee involved.
/ (forward slash) followed by the employee ID number.
# (number sign) followed by the employee’s badge number. The Employee Detail field is associated with this field.

Vehicle*

Vehicle involved in the incident. If the feedback concerns a specific FX or PASS vehicle, type one of the following pieces of information:

$ (dollar symbol) followed by the vehicle number (for example, $17270)
^ (caret) symbol) followed by the license number (for example, ^275 GZT)
/ (forward slash) followed by the Vehicle ID number (for example, /103)

Tip: Typing a forward slash (/) generates a list of all vehicles in order of Vehicle ID number.

The system generates the vehicle number, license number, and ID number, (for example, 17270, 275 GZT (103), which are then displayed in this field.

Vehicle Details

Additional details about the vehicle involved in the incident.

Scheduled Location*

Description of the location of the timing point/stop.

(For PASS) Once a booking is selected, the drop-off address appears in this field.

Valid

If selected, the subject is determined to be valid.

Feedback Type

Type of feedback, for example, Complaint, Commendation, Inquiry, and Lost and Found. The drop-down list displays the feedback types created in Feedback Types ancillary data.

Feedback Subtype

Subtype of the feedback type – Only the subtypes belonging to the selected feedback type are shown. If no feedback type is selected, all feedback subtypes are displayed.

The name of the feedback subtype may be shown in full or as an abbreviation depending on the value selected for the Display Feedback Subtype context property.

Priority

Priority assigned to the feedback – When you assign a priority, a target date is generated to establish when all actions concerning the feedback are to be resolved.

Target Date

Date that is generated when you assign a priority by which all actions concerning the feedback are to be resolved. If required, choose another date from the drop-down menu calendar.

Closed

If selected, the feedback is considered closed. See Closing Feedback Records for more information.

Incident Details

Additional details concerning the incident.

Comments

Additional comments for the investigator from the Customer Service Representative (CSR) or the person authorized by your transit site to type additional comments.

Department

Department to which the feedback is assigned. Departments in the drop-down list are defined in Departments ancillary data.

Note: If a division is selected first, only those departments belonging to that division are displayed. If no division is selected, all departments appear in the list.

Division

By default, this is the division to which the feedback is assigned. Divisions in the drop-down list are defined in MasterDivisions ancillary data.

Note: If you select a department first, only the division to which it is associated appears for selection in the list.

Schedule Division

Division that performs day-to-day transit operations or whatever the transit agency may choose to define the division activities. When the system performs a schedule lookup, it uses the selected division in this field.

Note: This field can be used by agencies that prefer to have division groups separate from those that work on customer feedback.

Charge Recommended

If selected, a penalty is to be imposed, for example, on the employee involved in the incident or on the vehicle provider.

Note: This field can be interpreted and used at the discretion of each site.

Date Closed

Date on which the subject is marked closed. If you select the Closed check box and save the entry, the current system date is automatically generated in this field.

Time Closed

Time when the subject is marked closed. If you select the Closed check box and save the entry, the current system time is automatically generated in this field.

Location Details

If the source of the feedback is unable to identify the incident location, enter related data in this text field such as location description and landmarks.

Note: With PASS data, the pick-up location appears here after you select a booking for a client.

Summary

For PASS, once a booking is selected, the field shows, for example, PU AREA=0, DO AREA=0, Appointment Time=-1.

The PU and DO areas are the polygon ID numbers associated with the pick-up and drop-off addresses. If polygons are not used, the value displayed here is 0.

The Appointment Time shows the requested late time (LT) entered for the booking. The LT displayed here is measured in seconds after midnight. If no time is entered, the value is -1.

This text field can also be used for entering any summary information.

Closed By

Name of the person responsible for closing the feedback.

Investigator Log

If the Investigation Tool has been used to search for information, the user name, time of use, search method, and search result are logged in this field. You can type additional text in this field to log a comment.

Resolution of Issue

Description of how the issue was resolved. If you are authorized to mark a feedback as closed in the COM Representative screen, type the description of the resolution in this field.

Evening Phone

Phone number at which the customer providing the feedback can be reached in the evening.

Cell Phone

Mobile phone number of the customer providing the feedback.

Fax Number

Fax number of the customer providing the feedback.

Location of Boarding

Description of the boarding location.

Location of Alighting

Description of the alighting location.

Time of Boarding

Time of boarding.

Time of Alighting

Time of alighting.

Employee Description

Additional description of the employee involved in the feedback.

Gender

Gender of the employee involved in feedback.

Ethnic Origin

Ethnic origin of the employee involved in the feedback.

Estimated Weight

Estimated weight of the employee involved in the feedback.

Hair color

Hair color of the employee involved in the feedback.

Estimated Age

Estimated age of the employee involved in the feedback.

Glasses

If selected, the employee involved in the incident wears glasses.

Facial Hair

A description of the facial hair of the employee involved in the feedback, if applicable.

Response Required

If selected, a response to the customer is required. The Context box (F3) in the COM Investigator screen allows you to search for feedback requiring a response.

Transport Type

Transportation type (for example, Fixed/Bus Service) of the vehicle involved in the incident. The transportation types are defined in Transportation Modes ancillary data.

Investigation Complete

If selected, the investigation on the feedback is completed. It means that the investigator has completed his or her work on the feedback and is no longer displayed.

If not selected, the investigation is pending.

Attachments

Allows you to view, add, remove, or open file attachments.

Response Method

Method by which the customer would like to be contacted.

The field is activated when the Response Required check box is selected. Select a method from the drop-down list. (The options are defined as Communication Modes ancillary data.)

Alternatively, type the first letter of the method that the customer prefers. The system completes the name of the option, (for example, when you type “P” for “Phone”, the system displays the word in full.

Response to Customer

Response given to the customer.

Investigator

Investigator assigned to the feedback. The drop-down list displays a list of all investigators defined in the Investigators screen. By default, when you add a new subject to an existing feedback record, the primary investigator of the selected department/division is assigned.

Report Group

Report group type under which the incident feedback is categorized. The report groups are created in Report Groups ancillary data.

Registered UserId

System assigned ID to clients registered in the system.