Creating Messages

You can create messages to send to all clients or to a group of clients immediately or on a selected date and time.

Sign into Floodgate Messaging.
Most of the fields are mandatory.
  1. On the main Floodgate Messaging screen, click Create New.
    The Create New Messages screen appears.
    Create New Message screen
  2. Choose the client to whom you want to send the message:
    • Send to all clients - This is selected by default.
    • Send only to clients with trips on this date range - If you select this option, fill in the From Date and To Date fields.
      Calendar fields if sending message within a date range:
  3. Required: In the Message Title field, type an appropriate title for the message.
  4. In the IVR Message field, click the appropriate language in which you want to send the message. (You can select more than one language if required.)
    Language options
  5. Type your message in the Message field
  6. Click Next.
    The Review Message screen appears.
    Review Message screen
  7. Perform one of the following options:
    • To preview the message, click Preview Message.

      The message can be previewed on a specified phone number to show how it would appear on the phone display.

    • To save the message for completion later, click OK.
    • To send the message immediately, click Send Now.
    • To delete the message, click Delete.
    • To send the message later, click Schedule. The Schedule Message window appears:
      Schedule Message window
      Click Schedule. The message is added to the Scheduled messages:
      Sample scheduled message
Click Messages to view the list of messages.

To create another message, click Create New on the upper-right section of the screen.