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Floodgate Messaging allows the automatic delivery of standard or generic notifications through IVR to all or a large segment of Demand Response customers during specific conditions defined by the transit agency's policies.
About This Guide
This Floodgate Messaging User Guide is intended to describe the main tasks that you can perform in Floodgate Messaging.
Signing Into Floodgate
You must have a Floodgate Messaging account to access the application.
Signing Out of Floodgate
Signing out of the application helps prevent other users from accessing it without having their credentials verified.
Creating Messages
You can create messages to send to all clients or to a group of clients immediately or on a selected date and time.
Viewing Messages
Depending on your user permission, you can view messages based on their status: Pending, Scheduled, or Sent.
Editing Messages
You can edit the messages that are on the Pending and Scheduled tabs on the Messages screen. If a scheduled message is about to be sent, you will not be able to edit it.
You can delete messages that are no longer valid. (This ability depends on your user permission.)
Deleting Multiple Messages
You can delete multiple messages at the same time, either only those selected or all of them.