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About Ancillary Data
Ancillary data screens provide essential data that facilitates the use of the two main screens in COM:
About Communication Modes
The Communication Modes allow you to define the methods through which feedback may be received and sent in the COM Representative and COM Investigator screens.

About Communication Modes

The Communication Modes allow you to define the methods through which feedback may be received and sent in the COM Representative and COM Investigator screens.

Table 1. COM Communication modes
Screen	Fields that reference Communication Modes	Description
COM Representative Screen	Method Received by	Only the methods marked as InMode in the Communication Modes ancillary table are available to be selected.
COM Representative Screen	Required Response Method	This refers to the communication method that the customer prefers. Only the methods marked as OutMode in the Communication Modes ancillary table are available to be selected.
COM Investigator screen	Method Received By	The field is available in the Customer/Feedback tab where the details of the feedback are recorded. In the Context dialog, you can also use Com. Mode as a filter.
COM Investigator screen	Required Response Method	The method that the investigator uses to communicate with the customer as shown in the Investigator Actions pane.