Home
About the Investigation Tool
If your transit site also uses Trapeze FX, PASS, and/or OPS, use the Investigation Tool to retrieve additional data from the databases used by these applications. The Investigation Tool can be accessed from both the COM Representative and COM Investigator screens.
About the Investigation Tool for Demand Response Data
The Investigation Tool for Demand Response is used when paratransit information is required and there is no client information available, for example, an anonymous caller reported that he or she was cut off by a paratransit vehicle.
Searching For Demand Response Data
Filters are shown in the Parameters column of the Investigation Tool dialog and are the data elements that the tool uses when searching for Demand Response data.
About Methods of Searching for Booking Data
If the feedback concerns a PASS client, it is important to find details of the booking on which the incident occurred. In the COM Investigator screen, you can apply methods to search for booking details that are used in the COM Representative screen.
Viewing Booking Details in the COM Representative Screen
You can search for booking details in the COM Representative screen.

Viewing Booking Details in the COM Representative Screen

You can search for booking details in the COM Representative screen.

Do one of the following steps:
- Press F3.
- Click View > Context.
- Click the Context button: .
Choose the filters to display the feedback you want.
In the Feedback pane, highlight the appropriate feedback entry.
Click the View Booking button: .

The Booking Details dialog appears listing all client and booking information related to the feedback.

Tip: In Trapeze PASS, you can see feedback data in the Trip Administration screen. From the shortcut menu, select Add Feedback or click the View Complaints button on the screen toolbar.