Events and Their Associated Actions

Events may have one or more actions associated with them. This section lists the events in logical order and the actions that may be associated with them depending on your agency's requirements.

Table 1. Events in Logical Order with Descriptions
Event	Description
Login	Signing in to DriverMate. Generally, this includes identifying yourself as the user.
Pull-Out	Leaving your start location and starting your route for the day.
Pick-Up	Picking up a passenger. This may refer to the scheduled pick-up. The location and passenger are specified in the manifest.
Drop-Off	Dropping off a passenger. This may refer to the scheduled pick-up. The location and passenger are specified in the manifest.
Pull-In	Returning the vehicle to its assigned location at the end of your shift.
Driver Signature Capture	When Performing a Pull-in event, your signature may be required.
Logout	Signing out of DriverMate.

Table 2. Actions and Descriptions in Order Based on Events
Action	Description
Arrive	Most events require an Arrive action. This informs Dispatch that you have arrived at the event location.
Perform	Most events require a Perform action. This informs Dispatch that the event has been completed and you are proceeding to the next event on the manifest.
Fare Collection	When passengers board, you may have to collect fares. The process depends on your agency's requirements.
No Show	Depending on your agency's rules, you may be able to declare a passenger a No Show.
Cancel at Door	When you perform the Arrive action at a pick-up, the Cancel at Door option becomes available. Select this option when a passenger is present but no longer needs the trip.
Adding a Passenger	When performing a pick-up, additional passengers may be present. For example, a passenger may have a companion or escort who is not included in the manifest. You can add a passenger after performing the Arrive action. If necessary, you can perform Fare Collection for the additional passenger.
Sending a Message	You can send a message to Dispatch at any time regardless of the current event. Your agency may provide canned messages for common situations, for example, running late, heavy traffic, and re-send address information. You also have the option of creating and sending a text message.
Contacting Dispatch	You can use VoIP to contact Dispatch if your agency makes it available. Attention: VoIP requires additional licenses to be enabled. Speak to your Trapeze Representative for additional licenses and setup of VoIP with DriverMate.
Sending an Emergency Message	You can send an emergency message to Dispatch at any time regardless of the current event.

Table 3. Events and Associated Actions
Event	Actions Required by DriverMate	Actions Your Agency May Require	Actions You May Have to Perform in Some Situations	Actions You Can Perform at Any Time
Login		Checklist		Send Message Send Emergency Message
Pull-Out	Arrive	Checklist
Pull-Out	Perform
Pick-Up	Arrive	Fare Collection	No Show
	Perform	Client Signature Capture	Cancel At Door
			Adding a Passenger
Drop-Off	Arrive	Checklist
Drop-Off	Perform
Pull-In	Arrive	Checklist
Pull-In	Perform	Driver Signature Capture
Logout		Checklist