Adding Manual Notifications

The Notification Manager can be used to send one of a kind notification messages.

Select one or more recipients of the notification; enter or select the recipient addresses one at a time.
  1. On the Notification List screen, click Add on the screen toolbar.
    The Add Notification screen appears.
    Add Notification
  2. In the Delivery Method list, select Voice for IVR notifications.
  3. In the Phone No field, type the phone number of the client to which you want to send the notification.
  4. Optional: To search for a phone number from the PASS Clients database:
    1. Click Search. The Client Search screen appears.
      Search Add Notification
    2. Either type the client’s Client ID or last and first names in the appropriate fields and click Search. If available, the phone number associated with the client is shown in the text field on the right section of the screen.
    3. In the text field, select the phone number that you want to call and click Select.
      You are returned to the Add Notification screen. The client’s phone number is shown in the text field on the right section of the screen.
  5. Click Add.
    The phone number is added to the list of destination addresses.
  6. Repeat Step 3 until you have a list of all the phone numbers to which you want to send notification messages.
  7. In the middle pane, choose a delivery date and time to place the message in the system queue.
  8. Choose an expiry date and time so that the system does not attempt to send undelivered notifications after a specific date and time.
  9. In the Priority field, choose a priority for the message. The range is from 1 (highest) to 0 (lowest).
  10. In the Max Attempts field, set the number of times that the system should attempt to send the notification before it is marked as failed.
  11. In the bottom pane, select the language in which the message should be delivered in the Language list.
  12. In the Custom Message Text field, type the text in the selected language for the notification call.
    In the Application Type list, Generic Notification is selected by default.
  13. Click Submit on the screen toolbar.
    A summary of the notification information appears.
  14. Click OK to return to the Notification Manager screen.