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About the Investigation Tool
If your transit site also uses Trapeze FX, PASS, and/or OPS, use the Investigation Tool to retrieve additional data from the databases used by these applications. The Investigation Tool can be accessed from both the COM Representative and COM Investigator screens.
About the Investigation Tool for Demand Response Data
The Investigation Tool for Demand Response is used when paratransit information is required and there is no client information available, for example, an anonymous caller reported that he or she was cut off by a paratransit vehicle.
Searching For Demand Response Data
Filters are shown in the Parameters column of the Investigation Tool dialog box and are the data elements that the tool uses when searching for Demand Response data.
About Methods of Searching for Booking Data
If the feedback concerns a PASS client, it is important to find details of the booking on which the incident occurred. In the COM Investigator screen, you can apply methods to search for booking details that are used in the COM Representative screen.
Searching for Specific Bookings
You can search for specific booking data in the COM Investigator screen.

Searching for Specific Bookings

You can search for specific booking data in the COM Investigator screen.

Do one of the following steps:
- Press F3.
- Click View > Context.
- Click the Context button: .
Choose the filters to display the appropriate feedback.
In the Feedback pane, highlight the appropriate feedback entry.
In the right pane of the COM Investigator screen, locate the Booking Id field in the appropriate sheet.
Perform steps 3 to 7 of Searching for Specific PASS Bookings.

The fields in the record are filled in with the available details of the booking.

Note: You can access client/booking information from the PASS database provided that a booking has been identified and selected in the Booking Id field of the feedback entry.