PASS Query Fields

The following table describes the function of the PASS Query fields for the COM Representative screen.

When you type a query, the PASS-related fields are automatically filled in with PASS data. In some cases, you may need to select an option from a drop-down menu related to a field.

Table 1. PASS Query Fields
Input Field Description
Pass Client (For PASS clients only) To search for a PASS client, type one of the following pieces of information:
  • Full or partial surname of the client with the correct upper or lower case letters.
    Note: The system is case sensitive.
  • Minus symbol (-) – followed by the client’s Medicaid number, for example, -123456.
  • # symbol followed by the client’s social security number or social insurance number, for example, #987654321.

The system produces a list of matches generated from the PASS database. Choose the appropriate client. The client’s address and phone number are also generated in the appropriate fields.
Booking ID Identification number of the booking.
Pass Status
Status of the booking – The options shown in the drop-down list are the Cancel/No Show Codes used in PASS. The following list shows examples of codes that may be used:
  • CA: Advance Cancellation
  • CD: Cancelled at Door
  • P: Event completed normally
  • A: Event in progress
  • U: Event not scheduled
  • CL: Late cancellation
  • NS: No Show
  • NM: No-show missed trip
  • NT: No-show missed trip transported
  • CS: Same day cancellation
  • CC: Site closure
  • CE: User error
Booked By Name of the employee who entered the PASS booking into the system.
Pass Run Run to which the booking is scheduled.
Provider ID Provider for the run to which the booking is scheduled.
Pass Neg Time Negotiated time of pick-up of the client.
Pass Sch Time Time when the client is scheduled for pick up.
Passenger Information Passenger type, space type, and number of spaces required on board a vehicle for the client, (for example, CLI-AM-1).
Funding Source Funding sources assigned to fund the booking. For example, ADA-MED-AGN shows three funding sources in the order by which they fund the trip.
Client Medicaid Medicaid number of the client.
Client SSN Social security number of the client.
Booking Subtype Booking subtype of the PASS booking ((for example, DEM). This appears once a specific booking is selected for the client.
ADA If selected, the client is an ADA client.
Trip Type Allows you to select the appropriate type of trip at which the incident described in the feedback occurred. The trip types shown in the drop-down list are:
  • Activated
  • Casual
  • Subscription
Badge Number Badge number of the driver associated with the trip on which the feedback incident occurred.
Employee Detail Information on the feedback incident that the employee saved on his or her record. (When the Employee Id field is cleared, this field is also cleared.)
Involved Employee Details Information provided by the employee regarding the feedback incident.
Vehicle Number Number of the vehicle involved in the feedback incident.
Estimate PU Time Estimated pick-up time of the client.
Actual Arrive PU Time that the vehicle arrived at the pick-up location where the feedback incident occurred.
Actual Depart PU Time that the vehicle departed the pick-up location where the feedback incident occurred.
Pickup Landmark Name of the landmark where the client was scheduled to be picked up.
Dropoff Landmark Name of the landmark where the client was scheduled to be dropped off.
Provider Phone Phone number of the provider to which the booking is scheduled.