Adding Feedback with One Subject

The simplest type of feedback involves a specific customer comment related to one transit experience. For example, Mrs. Jones calls to inquire about a purse she left behind on a bus.

  1. Do one of the following steps:
    • On the main toolbar, click the Add New button: Add New button.
    • If your transit site uses custom icons, click the custom icon associated with the feedback type.
    The fields are cleared.
  2. In the Method Received By field, choose the means of communication by which the feedback was received, for example, by phone.
  3. To overwrite the feedback type set as the default or if you did not choose a feedback type icon in step 1, choose the type that describes the subject in the Feedback Type drop-down list.
  4. In the Feedback Subtype drop-down list, choose the subtype that best describes the specific feedback.
    The Communication Modes, Feedback, and Feedback Subtype options are defined as ancillary data.
    A priority and target date is automatically generated.
  5. Fill in the necessary General Input (Division and Department), FX Query, and PASS Query fields.

    When the feedback record is associated with a customer who has previously provided feedback, his or her customer data is automatically shown in the appropriate fields if the Automatic Populate/Customer Fields context property is On.

  6. Click the Save button: Save button.
    Note: Your site may have defined certain fields as mandatory. The system does not allow a record to be saved if the mandatory fields have not been completed. When you attempt to save the record, you are advised to complete the fields.