Canceling a Trip At Door

After arriving at a pick-up location, you can mark the trip as Cancel At Door.

The event must be marked as Arrived and the Enable Cancel at Door Functionality property must be on to perform this task.
  1. In the Manifest, tap and hold the event you want to cancel.
    A menu with a cancel option appears.
    Menu with Cancel option
  2. Tap Cancel at Door.
    Depending on your agency's processes, the cancellation may have to be approved by dispatch before it is confirmed.
    A confirmation message is displayed. Tap Yes. The event is marked as canceled and the information is sent to the dispatcher.
If the Cancel At Door Remove Trip property is on, the canceled trip no longer appears in the Manifest.