Declaring a Passenger a No Show

If a passenger is not present at the pick up location, you can declare a no show.

The amount of time you must wait after arrival before requesting a no show is specified in the No Show Waiting Time property.
Note: The procedure may differ depending on your agency's policies.
  1. Mark the pick up event as Arrived.
    The No Show timer starts.
    No Show Timer

    After the required time elapses, a No Show Allowed informational message appears. No Show Allowed appears on the event in the Manifest.

  2. Tap and hold the event to display the menu.
    No Show menu
  3. Tap No Show.
    A confirmation message appears. Tap Yes or No.
  4. Tap Yes. The No Show request is sent to dispatch for approval. Upon being approved, the event is marked as a No Show and you can proceed to the next event.