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About the COM Representative Screen
Once ancillary data and system properties have been defined to suit the needs of your transit site, you can record customer feedback in COM using the COM Representative screen.
About Feedback in COM Representative Screen
The COM Representative screen is designed to accommodate circumstances when a feedback record can include more than one subject, relate to a specific service (fixed route, demand response), or refer to multiple transit experiences.
Closing Subjects of Feedback Records
A feedback record is typically closed in the COM Investigator screen.

Closing Subjects of Feedback Records

A feedback record is typically closed in the COM Investigator screen.

If you have information regarding the completion of an action (any activity performed to address, investigate, or resolve an issue reported by a customer) and your level of access allows you to do so, you can mark a subject as closed in the COM Representative screen.

In the COM Representative screen, select the Closed check box: .
Click Save.
The date and time are generated.

The record is marked Closed in the Subject pane of the COM Investigator screen.