Marking Trips as Arrived or Performed

Marking trips as arrived (when the vehicle has arrived at the client’s pick-up location) or performed (when the client is on board and being transported to his or her requested destination) notifies the dispatch center and partner sites that an assigned trip is being carried out.

Before you begin

Trip Broker must be open to the main Trip Broker screen.

About this task

When an assigned trip has been marked as arrived or performed, it is removed from the Accepted list and moved to the Arrived & Performed list in the Provider Status Summary pane. The allowable state changes are system-defined.

Trips cannot be marked as Arrived or Performed until they have been accepted. However, trips can be canceled or marked as no-show even if the trip has not been accepted.

Trips are marked as Arrived or Performed on the day that they are traveled.

Procedure

  1. In the Runs pane, open the itinerary of the run to which the trip was assigned.
  2. Optional: Mark a trip activity as arrived:
    1. In the Details pane, right-click the trip activity and click Arrived.
      The Arrived dialog box appears.
      The Arrived dialog box showing Time and Odometer fields.
    2. Provide the following information as needed:
      Time
      Type the time at which the vehicle arrived.
      Odometer
      Type the vehicle's odometer reading at the time at which the vehicle arrived.
    3. Click OK.
      In the run’s itinerary, the trip’s activity status is shown as A.
      A run itinerary showing a selected trip activity with A in the Sched Status column.
  3. Optional: Mark a trip activity as performed:
    1. In the Details pane, right-click the trip activity and click Perform.
      The Performed dialog box appears.
      The Performed dialog box showing Time and Odometer fields.
    2. Provide the following information as needed:
      Time
      Type the time at which the vehicle completed the activity.
      Odometer
      Type the vehicle's odometer reading at the time at which the activity was completed.
    3. Click OK.
      In the run’s itinerary, the trip’s activity status is shown as P.
      A run itinerary showing a selected trip activity with P in the Sched Status column.
  4. Click the Arrived & Performed status to view all trips that have been arrived or performed.