List of Offices Fields

The fields in the List of Offices grid are:

Table 1. Office Fields
Screen Field Description
List Offices Grid Options Allows you to perform various actions on the selected office.

Office Name

The unique name of the office.

Phone Number

The phone number or extension to which a caller is transferred when the office is selected.

Active

Indicates whether or not the office is currently available for transferring.
Office Description

A short description of the office.

Office Details Screen Abbreviation The unique alphanumeric identifier of the office.
Office Name The unique name of the office.

Office Description

A short description of the office.

Phone Number

The phone number or extension to which a caller is transferred when the office is selected.

Active

Indicates whether or not the office is currently available for transferring.

Operator

Indicates whether or not the office is used as the operator.
Display Order The sequence number for the office when is listed on the Other Offices menu of the call flow.
Long Description A long description of the office.
Regular Hours The times of day that the office is open and able to take transfers.

Holiday Hours

The times of day that the office is open and able to take transfers on specific holiday dates.