Notification List Fields

The Notification Manager screen shows a set of filters on the top pane and the grid in the bottom pane.

The following table explains the different columns in the List grid and the fields that are shown when you select a notification:

Table 1. Notification List Field
Grid Field Description
Notifications List Options Allows you to perform various actions on the selected notification.

ID

The unique identifier for the notification.
Delivery Method The notification/delivery channel to be used to send the notification. The options provided are:
  • Voice

  • Email or SMS
  • Voice notifications are sent using the IVR system
Delivery Date The date when the notification was attempted.
Delivery Time The time when the notification was attempted.
Destination The address or phone number to which the notification message is sent.
Message Body Any additional text to be included in the notification message.
Failed Attempts The number of times the call failed.

Status

The current status of the notification.
Latest Response The last response that the application service received from the system that was tasked with delivering the message.
Details Screen

To see additional details about any of the notifications, select Details from the Options list and click Go.

ID The unique identifier of the notification.
Recipient ID The identification number of the person receiving the notification message. For PASS-IVR notifications, this is the ClientId from Trapeze PASS.
Destination The address or phone number to which the notification message is sent.
Alternate Destination The address or phone number to which the notification message is sent when the Destination address can not be reached.
Delivery Method The notification/delivery channel used to send the notification. The options provided are:
  • Voice
  • Email
  • SMS
Voice notifications are sent using the IVR system.
Requester A string describing the initiator of the notification message. This is often a string identifying the automated notification generator like ‘pTripReminder'.
Priority

The priority assigned to the notification. Notifications with lower priority numbers are attempted before those with higher priority numbers.

Delivery Date The date when the notification was attempted.
Delivery Time The time when the notification was attempted.
Expiry Date

The date when the notification expires.

Expiry Time The time on the expiration date when the notification expires.
Message Body Any additional text to be included in the notification message.

Attachments

Additional files sent with the notification.
Additional Content The URL of the location where additional information can be retrieved. For IVR calls, this is the location of the call flow document to be played when the notification message is sent.
Max Attempts The maximum number of times the notification should be attempted before it is marked as failed.

Failed Attempts

The number of times the call failed.
Status The current status of the notification.

Latest Response

The last response that the application service received from the system that was tasked with delivering the message.
Date of Last Update The date when the last update was received from the delivery service.
Time of Last Update The time on the last update date when the update was received from the delivery service.