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Floodgate Messaging allows the automatic delivery of standard or generic notifications through IVR to all or a large segment of Demand Response customers during specific conditions defined by the transit agency's policies.
About This Document
The Floodgate Messaging Testing Procedures Reference summarizes the procedures and information related to the testing of Floodgate Messaging to ensure that it works as expected when required.
About Trapeze Test Procedures
Brief descriptions of the objectives of the tests, the Trapeze staff who perform the tests, the test resources, the test cases, and test results are presented in the following sections.
The Traveler Experience QA team performs the tests to ensure that Floodgate Messaging works. Every major feature of the software is supported with a test case to be used in the system testing.
Test 1: Signing On
The purpose of this test case is to demonstrate that Floodgate Messaging opens when users sign on.
Test 2: Creating Messages
The purpose of this test case is to demonstrate that users are able to create messages.
Test 3: Sending Messages Now
The purpose of this test case is to demonstrate that notifications can be sent immediately after they have been created.
Test 4: Sending Messages at Scheduled Times
The purpose of this test case is to demonstrate that notifications can be sent on a scheduled date and time.
Test 5: Editing Messages
The purpose of this test case is to demonstrate that users can edit messages.
Test 6: Viewing Messages
The purpose of this test case is to demonstrate that users are able to view messages and their status.