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Events and Actions
Events and actions and how they are associated.
Table 1. Events in Logical Order with Descriptions
Event
Description
Login
Signing in to the DriverMate application. Generally this includes
identifying yourself.
Pull-Out
Leaving your start location and starting your route for the day
Pick-Up
Picking up a passenger. This may be a:
Scheduled pick-up - a location and passenger is specified in the manifest
Flag stop - an unscheduled stop where passengers can signal they want to
board.
Drop-Off
Dropping off a passenger. This may be a:
Scheduled drop off - a location and passenger is specified in the manifest
Flag stop - an unscheduled stop where passengers can signal they want to
exit.
Pull-In
Returning the vehicle to its assigned location at the end of your shift.
Logout
Signing off from the DriverMate application.
Table 2. Actions and Descriptions in Order Based on Events
Action
Description
Checklist
Your agency may require you to complete a checklists for events. Until you have
completed the checklist, you cannot proceed to the next action or event.
Arrive
Most events require an Arrive action. This informs dispatch that you have arrived
at the event location.
Perform
Most events require a Perform action. This informs dispatch that the event is
complete and you are proceeding to the next event on the manifest.
Fare Collection
When passengers board, you may have to collect fares. The process depends on your
agency's requirements.
Client Signature Capture
When passengers board you may be required to obtain a signature. The process
depends on your agency's requirements.
No Show
Depending on your agency's rules, you may be able to declare a passenger a No
Show.
Cancel at Door
When you perform the Arrive action at a pick-up, Cancel at Door is available.
Select this option when a passenger is present but no longer needs the trip.
Adding a Passenger
When performing a pick-up, additional passengers may be present. For example, a
passenger may have a companion or escort not included in the manifest. You can add a
passenger after performing the Arrive action. If necessary, you can perform Fare
Collection for the additional passenger.
Sending a Message
You can send a message to dispatch at any time, regardless of the current event.
Your agency may provide canned messages for common situations (running late, heavy
traffic, re-send address information). You also have the option of sending a text
message.
Contacting Dispatch
If your agency makes it available, you can use VoIP to contact dispatch.
Sending an Emergency Message
You can send an emergency message to dispatch at any time, regardless of the
current event.
Table 3. Events and Actions
Event
Actions Required by DriverMate
Actions Your Agency May Require
Actions You May Have to Perform in Some Situations
