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Rapid Response is a Trapeze6 PASS module that is accessed in a Web browser.
About This Guide
Trapeze Rapid Response System Administrator and User Guide provides information and procedures for performing system tasks.
Specific tasks must be performed when setting up Rapid Response .
About Creating Application Shortcuts
Application shortcuts should to be created to facilitate the loading of Trapeze4 and Trapeze6 components required for Rapid Response to function correctly.
Setting Up TpNet.ini
Before working with TRR data, the TpNet.ini file must be set up.
About Updating the *.Profile Files
*.profile files are text files that provide configuration information for TRR's Trapeze6 and map IVR components.
Preparing the Database
DBEdit 3.3 or later is used to compare the *.db-schema files (such as PassTRR.db-schema) against your data source.
Setting Up Schedule Server
The first time the Schedule Server application is opened, the user needs to log in.
Configuring Trapeze4 Context Properties
Trapeze4 context properties are configured in the web browser.
Configuring Notification Context Properties
Notification context properties are used to define the available contact device types that the IVR system can use, and how messages are routed through the TRR system.
Configuring System Properties in PASS
System properties allow transit agencies to customize system behavior.
Updating the Map
The Trapeze6 Web GUI map needs to be updated so that it loads correctly in your browser.
Specific tasks must be performed when configuring Rapid Response .
Setting Up the Configuration Screen
When the Configuration screen is used for the very first time, it may need to be set up so that the appropriate Rapid Response ancillary data are shown for each user group.
About Setting Up Menus for User Groups
Depending on permissions, you might be able to specify which screens and screen groups appear in the Main Menu and Configuration Menu for specific user groups.
About Managing Ancillary Data
Ancillary data is typically user-defined.
About Managing Shelters
Shelters are designated short-term locations that clients are transported to during an evacuation.
About Managing Polygons
Polygons and polygon boundaries help develop service routes and determine client travel within the service area.
Make use of system features to navigate or configure system areas.
Logging On to Rapid Response
Rapid Response requires that you use a web browser to log on to the system.
Logging Out of Rapid Response
Log out of Rapid Response when you are finished working with the application.
About Opening and Viewing Screens
The Main Menu contains a list of other screens you can open.
About Navigating to Open Screens
You can open multiple system screens and navigate between them.
About Using the Step Manager
You can view more information in some screens using the Step Manager at the top of the screen.
About Showing and Hiding Panes
In some screens, you can show or hide panes using the Resize buttons that appear between panes.
About Grid Column Data
In screens where search results and lists appear, information is shown in grids.
After TRR has been set up and configured correctly, the system can be used to prepare for and respond to emergencies that require clients to be evacuated and transported to shelters until it is safe for them to return home.
Searching for Incident Records
Use the Filter pane to search for incident records.
Creating Incident Records
When creating incident records, you have the option of creating a Live incident or a Simulation incident.
About Incident-Affected Areas
Once an incident record has been created, the affected areas must be identified on the map.
About Prioritizing Incident-Affected Areas
After incident areas have been identified, they can be prioritized for evacuation. Areas with a higher number are considered more important than those with lower numbers. By default, all areas are assigned a priority of 0.
About Loading and Viewing Affected Data
After affected areas have been defined and prioritized, client home addresses that have been affected by the incident can be loaded and viewed on the map.
About Managing Street Speed Changes and Closures
During an incident, affected areas, streets, and routes can be marked as temporarily traveling below the speed limit or as closed.
About Managing and Canceling Trips
After loading incident-affected data, affected trips, runs, and garages can be reviewed. Client trips can be canceled if they cannot be performed on the scheduled day.
About Managing Affected Clients
To manage clients during an incident, a site needs to first identify which shelters are available to accommodate evacuated clients.
About Booking Evacuation Trips
When all clients have been located, accounted for, and assigned a shelter, evacuation trips can be scheduled. Return trips can be scheduled after an incident has been cleared.
About Booking Return Trips
When the incident or emergency event is over, return trips can be scheduled to transport clients home.