Promoting Cases from Violation Alert Investigation to Violation Alert Compose Suspension

When a warning has been delivered and the client meets the criteria for a suspension, the case can be moved from the warning alert stage to the violation alert stage.

Before you begin

Open the Service Infractions module to the Cases tab.

About this task

The Violation Alert stage precedes a suspension. The suspension level assigned to the case is determined by which threshold the case (or client) meets. For example, if an infractions-based policy defines a 1st level To Violation Count of 5 and a 2nd level To Violation Count of 7, and the client is suspended with 6 confirmed infractions, they will be suspended for the Suspension Duration defined for the 2nd level suspension.

Procedure

  1. Select the case card of the case to be promoted.
    Case information, which may include Client Information, Case History, and Infractions, for the selected case is visible.
  2. Click Promote.


    A Confirm Transition dialog box appears. The Suspension Start Date, Default Suspension Duration, and Override Suspension Duration are shown.
  3. Optional: To use a different Suspension Start Date, click a new date in the calendar.
    The default start date is tomorrow's date.
    Only current and future dates are available.
    The Suspension Start Date field showing the
  4. Do one of the following:
    ToDo this
    Keep the default length of time In the Override Suspension Duration list, click No.
    Define a new length of time In the Override Suspension Duration list, click Yes.

    Type a Suspension Duration.

    A duration of 0 days can be defined.
    The defined length of time will be included in the letter sent to the client.
  5. Click OK.