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About Service Infractions Cases
Cases are collections of one or more infractions for a client as defined for a policy.
About Case Emails
Case Emails work similary as case letters. They are automatically created from an email template and sent by the system.
Sending Case Emails
The case email to be sent must be attached to the case.

Sending Case Emails

The case email to be sent must be attached to the case.

Before you begin

In the Cases tab, the case must be in the Compose phase.

About this task

Compose phases are used for warnings, violation alerts, and appeals. When an email is sent, it is moved to the Delivered phase in the service infraction cycle.

Procedure

Select the case card for the case where the email will be sent.
In one of the panes, click the Menu button:
Click Case Emails.
Case Emails appear in the selected pane.

Do one of the following:

To	Do this
Sends the email for the selected case.	Click Send:
Sends all emails in the selected phase.	Click the Send arrow (), then click All In Phase.

The Email has been sent out message appears.

Click OK.
In the Emails widget, sent emails are indicated by a check mark in the Sent Out column, and a date in the Sent Date column.