Incident Hierarchy Properties

These properties relate to dependent and associated incident records.

Table 1. Incident Hierarchy Properties
Property Description
OPS > Workforce Management > Incidents > Associated Incident Columns If a column listed in this checklist is selected, then the value on the dependent incident record will be editable. If it is not listed, it will be updated every time the parent incident is updated.
OPS > Workforce Management > Incidents > Dependent Incident Columns If a column listed in this checklist is selected, then the value on the dependent incident record will be editable. If it is not listed, it will be updated every time the parent incident is updated.
OPS > Workforce Management > Incidents > Enable Associated Incidents If true, the ability to create associated incidents will be supported.
OPS > Workforce Management > Incidents > Enable Dependent Incidents If true, the ability to create dependent incidents will be supported.
OPS > Workforce Management > Incidents > Reference Text > Generation Method Specifies the method used to generate the value for the field ReferenceField in the OPSIncidents table. This field is used to consolidate multiple incidents.
OPS > Workforce Management > Incidents > Reference Text > Incident Id Reference Padding Specifies the number of zeroes (0) used in padding the reference text sequence. Not padded if this number is less than the sequence length itself.