Confirming or Forgiving Infractions for Multiple Cases

Infractions can be confirmed or forgiven in bulk for multiple cases using the Infractions tab.

Before you begin

Open the Service Infractions module to the Infractions tab.

To use this feature, the following security permission must be granted: PassEligibility/Service Infractions/Screens/Infractions.

Use search criteria to find the infractions that should be confirmed or forgiven.

When searching, type any part of a matching entry. For example, typing L MIL could bring up a client named Cecil Mills.

Note: Policy, Client, or Location criteria must be provided before a search can be run.

Use this	To search for this
Policy	The policy associated with the infractions.
Stage	The stage associated with the infractions. For example, Appeal, Initial, Suspended, or Violation Alert.
Client	The client associated with the infractions.
Location	The location name associated with the infractions. Locations, or common locations, are defined in the Trapeze4 Workstation.
Location type	Whether the defined location is the pick-up location, drop-off location, or either the pick-up or drop-off location for the trips associated with the infractions.
Schedule Status	The schedule status for the trips associated with the infractions. For example, No Show or Advance Cancellation. Schedule Statuses are defined for policies in policy Infraction Criteria.
Para. Service	The paraservice type (also referred to as service type) associated with the infractions. For example, ADA or DAR. Service types are unique to your transit agency and are defined for policies in policy Infraction Criteria.
Provider	The provider associated with the infractions.
Purpose	The booking purpose associated with the infractions. For example, Education or Employment. Booking purposes are unique to your transit agency and are defined for policies in policy Infraction Criteria.
Infraction Status	The current state of the infractions. For example, Forgiven, Confirmed, Undecided, or Invalid.