Confirming or Forgiving Missing Scheduled Trips Infractions

Missing Scheduled Trips infractions are marked as Undecided until they are either Confirmed or Forgiven.

Before you begin

Open the Service Infractions module to the Cases tab.

About this task

Infractions are viewed on a case-by-case basis.
You can tell if the infraction has been investigated and confirmed, investigated and forgiven, or if it is still in an undecided state based on the color of status code and the line at the left of the pane:
  • Red = confirmed
  • Green = forgiven
  • Yellow = undecided
Only the currently assigned user can confirm or forgive case infractions.

Procedure

  1. In the policy tree, click the policy name, the policy stage, and then the policy phase that contains the infractions to be confirmed or forgiven.
  2. Select the case card that contains the infraction to be investigated.
  3. In the Infractions widget, select the infraction to be confirmed or forgiven.
    Undecided infractions are marked with a yellow bar.
    Infractions widget showing a yellow undecided infraction.
    Note: Additional information is available if AVL data is available for the trip.
  4. Use available information to help you decide whether to confirm or forgive the infraction:
    1. To see location-associated weather information, click the Show Weather Information button:
      Cloud with a sun peeking out from behind it.
    2. To see tracker action information associated with the Trip ID (that is, the Booking ID), click the Show Tracker Information button:
      Rectangular box with a piece of paper emerging from it.
    3. To see trip information displayed on a map, click the Show Avl Map button:
      Map with a location pointer above it.
      This option is only available if location information is available. Specifically, if values of less than 0 are available in the Geostatus field in the BookingLegs table.
  5. After determining whether the infraction should be confirmed or forgiven, do one of the following:
    ToDo this
    Confirm the infraction Click Confirm:
    Piece of paper with a check mark above the word Confirm.
    Forgive the infraction Click Forgive:
    Piece of paper with an equals sign above the word Forgive.

Results

If the infraction is forgiven, the colored bar for the infraction in the Infractions widget turns green. If the infraction is confirmed, the colored bar turns red.

What to do next

After all infractions have been confirmed or forgiven, the case can be promoted.