About Employee Messages

Employee messages are used by transit agencies who have Sign-In Terminal or Employee Self-Service (or both) and want employees to receive messages without speaking directly to dispatchers.

With Employee Self-Service, messages can be sent to employee inboxes and, when required, acknowledged.

Depending on system configuration, messages can be sent automatically for certain events. For example, when a day is activated, messages can be sent to employees with upcoming skill expiration dates (for example, driver’s license or medical approvals). Ancillary data specifies when expiration date messages are created. If you undo a day’s activation, the system deletes any employee messages generated for the day.

When manually creating messages for employees, you must enter an employee name and date range for each message. Employees receive their messages when they first sign on or sign off during the date range. If they don't sign on or sign off during the date range, they won't receive the message. (In Employee Self-Service expired personal messages are archived.)

Messages are saved in the database, which means that you can view messages sent to an employee. You can also change and delete them. If a message hasn't been printed, you can delete it or update the dates, text, and the Prevent Sign-In option. Depending on permissions, you may also be able to delete messages that have printed. Deletions are logged in the OPS Process Log.