Home
About Employee Information
Employee information can be entered, viewed, and tracked in a number of ways.
About Employee Management
Employee Management is a set of tools that lets you view, track, and enter employee information.
Creating Employee Records
Employee records can be added manually for new employees as needed.
About Customer Feedback
Customer feedback (complaints and commendations) is entered using Trapeze COM and can be viewed using the Employee Profile screen.
Viewing Customer Feedback
Customer feedback for employees (and associated performance reports) can be viewed in the Employee Profile screen.

Viewing Customer Feedback

Customer feedback for employees (and associated performance reports) can be viewed in the Employee Profile screen.

You must have Trapeze COM installed for feedback to appear in the Employee Profile screen.

Open the Employee Profile screen and set the Context (F3).
Select an employee and then Customer Feedback.
Feedback information appears in the right pane.
If a feedback record has a ribbon icon () in the Attribute column, select Performance Details to see the Performance Details report.