Viewing and Replying to Incoming Messages from Drivers.

You can view and reply to messages sent from drivers using their on-board MDT.

Before you begin

The Dispatch page must be open.
The Dispatch Page

About this task

To keep track of driver messages, messages are viewable from the MDT pane on the bottom right corner. Messages are saved in the system for the day of service.

Procedure

  1. In the Daily Runs pane, click on a run.
  2. In the MDT Messages pane , you can view a list of incoming messages from MDTs.
  3. Right click a message and in the pop-up window click Reply.
    The Reply To Message dialog box opens.
    The Reply To Message dialog box
  4. Select the following types from the Response Type drop-down list.
    • Normal
    • Acknowledgement Required
    • Response Required
  5. Optional: Select a message from the Canned Messages drop-down list.
    Remember:
    Canned messages are ancillary data. Every transit agency will have their own list of customized canned messages to select from.
    The canned message will display in the Custom Message pane.
  6. Enter a message that you want to send to reply to the driver in the Custom Message pane.
  7. Click Send.