Geocoding an address assigns precise longitude and latitude values on the map.

Address Matcher locates and verifies addresses by matching the address components of an object against available data.

A client profile contains information used for booking trips.

OneMobility provides multiple ways to view bookings.

You can edit on-demand bookings from the Bookings page.

You can cancel existing bookings from the Bookings page.

On-Demand bookings allow you to create one-off trips for a single day. These trips do not follow a regularly scheduled pick up and drop off.

Subscription bookings are for trips that follow a routine schedule for pick ups and drop offs.

Modifying an existing booking by reversing the address details conveniently creates a new trip back to a client's departing location, instead of having to start a new booking from scratch.

A Client Itinerary contains multiple trips on the same day that are linked together.

You can use Booking Wizard to quickly and conveniently find scheduling solutions for client bookings.

Use the Dispatch page to assign a driver and vehicle to a run.

You can cancel Trips from the Dispatch page.

When a vehicle has reached its destination, the trip can be marked in Dispatch as arrived/performed.

You can insert driver breaks into a run itinerary.

You can delete breaks from a run itinerary when it is no longer required.

Editing driver breaks in a run itinerary.

You can move a trip or event out of your daily runs when a vehicle has broken down.

You may want to record information and reminders while communicating with drivers during your shift.

You can send messages to a driver if the vehicle has on-board MDT.

You can view and reply to messages sent from drivers using their on-board MDT.

You can mark messages sent from drivers using their on-board MDT as done.

You can view both live and template schedules by selecting them from the Schedule Type dropdown list.

Use the Schedule Editor filters to view a list of scheduled and unscheduled trips.

View the client and booking information from the Schedule Editor.

You can edit a booking in the Schedule Editor.

You can also schedule a booking from the Schedule Editor when viewing schedule or making changes to schedules.

You can reschedule a booking that was previously scheduled in Schedule Editor.

You can unschedule a previously scheduled booking in Schedule Editor.

You can cancel a trip from Schedule Editor.

You can lock and unlock bookings from Schedule Editor.

You can open tracker notes for a particular booking from Schedule Editor.

You can add tracker notes to a booking directly in Schedule Editor.

Freezing a run prevents trips from being added to it, and existing trips from being removed from it. Unfreezing will remove the freeze status.

After you select a schedule in Schedule Editor, many tasks require that you select a run so that you can see the run itinerary.

You can assign a driver/vehicle to a run in Schedule Editor.

When you mark an event as arrived/performed you record the time at which the vehicle arrives at the pick-up, and performs the drop-off before the client has boarded and disembarks from the vehicle.

Insert a break to occur before an event on a run itinerary.

OneMobility offers a variety of cancellation reasons and codes.

Schedules can be viewed in the Schedules page.

Schedules must be added before you can work with them in OneMobility.

You can load a schedule by adding a schedule type.

After you have finished reviewing a schedule, you can unload it in the Schedule page.

Use the Schedules page to view runs associated with live and template schedules.

Runs can be viewed from the Runs page.

When you want to create a new run, you have the option of creating a master or daily run.

Run details can be edited at anytime from the Runs page.

You can delete master or daily runs in the Runs page. Runs cannot be restored after the deletion occurs.

You can assign a driver/vehicle to a run in Runs.

Freezing a run prevents trips from being added to it, and existing trips from being removed from it. Unfreezing will remove the freeze status.

You can move a trip or event out of your daily runs when a vehicle has broken down.

A daily run from another daily run.

You can add a note for a daily run.

You can create group profiles when you have more than one client traveling to or from a common location with a common request time.

You can edit Group profiles in the Groups page.

A group booking is an on-demand booking for a group of clients that have the same pick-up or drop-off point.

You can edit group bookings if group booking information changes.

Use the search filters to find a location.

You can edit an existing location that was previously added.

Locations (for example, hospitals or restaurants) can be added and geocoded in One Mobility.

Vehicles contain relevant information for agency vehicles, which applies to runs.

Use the Vehicles page to find and edit existing vehicle profiles.

Vehicle status shows a vehicle that is active or inactive, and provides the reason for their availability or lack of availability (for example, a two-day maintenance period).

Finding existing employee profiles

Employee profiles contain information of the employees working at a transit agency.

When an employee is active, sick, laid off, or on vacation, you will need to set their status.

You can add a load factor to a driver's employee profile.

You can use the MDT Center to view the messages that were sent from Dispatch to drivers using MDTs.

You can perform batch scheduling for all your trips (activated subscription and casual/on-demand) occurring on a live schedule.

You can perform batch scheduling for select trips (activated subscription and casual/on-demand) occurring on a live schedule.

The Tracker Notes page is used to review notes associated with bookings, clients, events, runs, and cancelled trips.

Tracker Notes provide additional information about a booking. They can be added when creating or editing a booking.

You can use the Find Closest page to show the closest events for an address in a run itinerary.

Use Find Closest to look for common locations that are within proximity of an address.

Use Find Closest to look for vehicles that are within proximity of an address.

Ancillary data is created based on your transit site policies and customizes One Mobility to the needs of your transit agency.

Ancillary data should be edited as new information becomes available. For example if a new mobility aid is being used by clients, then it can be added to the Mobility Aids ancillary data.

Ancillary data can be deleted when it is no longer relevant for OneMobility users.

Accessibility is used in categorizing vehicles on various routes and stops for purpose of generating itineraries and providing additional information in reports. Some examples of accessibility types include wheelchair accessible vehicles, bike rack vehicles, or ski rack vehicles.

Defines what languages can be selected from the Languages dropdown menu when creating or editing a client profile.

ADA types define a client’s eligibility for paratransit service. The ADA regulates paratransit service in the United States.

Alerts notify OneMobility users of important information and can be specific to screens and audiences. For example, an alert about a client can be shown to schedulers when they book trips for the client.

Bank identifier codes are used as an international standard for identifying banks.

Booking purpose types define the purpose of a client booking and may be used as a reporting tool to find out how many trips were provided over a specific time and for what purpose.

Capacity types define the maximum seating capacities for vehicles. Capacity types created here can be associated with vehicle types on the Vehicles page.

The status of a certification detail in a client profile. This ancillary data appears as an option in the Certification Status dropdown list in the Certifications tab.

A client status provides the status of a client profile. For example, an inactive status may be preferred over deleting the profile. Cilent Status ancillary data appears as an option in Status dropdown list at the top-right corner of a client profile.

Client types are the categories that allow you to group clients with common attributes. For example, Adults, Seniors,Youth, or Students. When you create a client record, you can select the appropriate client type code.